How is my store country determined?
When you first access the Game Hub, our system automatically assigns your store country based on several factors to ensure a seamless regional experience. This initial country setting is saved as your default.
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Your store country must match the country of your card or payment method so the payment can be processed correctly. If they do not match, you’ll be asked to update your store country before continuing. You can also follow the steps below if your current store currency is incorrect. The updated country and corresponding currency will be used for future purchases. |
Changing your country while paying with Debit or Credit Card
When you pay by debit or credit card, the system checks whether the card’s issuing country matches your current store country.
If your card was issued in a different country, you’ll be asked to confirm the change before continuing. Your store country and currency will then be updated to match the country where your card was issued.
Changing your country when paying with Apple Pay, Google Pay, or PayPal
When you pay with Apple Pay, Google Pay, or PayPal, the country and billing information in your digital wallet must match your store country.
| If they do not match, the payment may be canceled automatically. You may still see a temporary pending charge or authorization on your account. This is not a completed payment and should disappear / or be refunded depending on your bank or payment provider. |
To complete your purchase, then update your store country when prompted on the payment page. Your store currency will automatically change to the currency for the selected country. After that you will be able to complete successful purchase.
Before making the purchase, you can also update the country and billing address in Apple Pay, Google Pay, or PayPal so they match your store country.
Changing your country while using alternative payment methods
The same process applies to other payment methods. If the country linked to your payment method does not match your current store country, you’ll be asked to update your store country before continuing.
Your store currency will automatically change to the currency used for the selected country.
| Have more questions? Get in touch with our support team via the Aghanim chatbot. You’ll find the bot icon at the bottom-right of your screen. We'll be happy to help! ☺️ |